General contact
general@phacts.claims
T 0032.3.6500.531
Phacts bvba
Lage Kaart 294
B-2930 Brasschaat
VAT BE 0635.549.344
BNP Paribas Fortis BE71 0017 6427 2069 - BIC GEBABEBB
General terms and Conditions
Our fees cover different services, among other things, phone calls with insurers, brokers, insured and colleagues, attending meetings/surveys, studying received documents, writing letters, verifying of support, supplying advice and drafting of forms of acceptance and reports.
The financial terms are subject to various criteria, such as the urgency and complexity of the cases, the specific claim and the specialization of the surveyor.
In most cases the hourly rate is either agreed upon by SLA or will be discussed at the first contact.
A total amount estimate in advance is usually not possible; it is not always possible to predict how a file will evolve. However, in specific cases a fixed fee may be agreed upon.
In addition to the fee, there are also the costs arising directly from the management of the claim on behalf of our clients, such as the cost for opening and closing files, general administration (surveyor and/or assistant) such as correspondence, emails, copies and faxes, phone calls, travel and archiving.
These costs are specified in the service level agreements or as agreed upon file by file.
Liability insurance
Our professional liability is covered for a principal amount of 1,250,000 euros per claim, our operation has insurance coverage to 2.5 million euros. A copy of the insurance certificate can be presented upon simple demand.